Frequently asked questions

A booking platform built for Lebanese service businesses: a booking website under your name, a team calendar, automatic WhatsApp reminders, and simple reports. Clients book themselves; you run your day.

No. Mawaeed works with Whish, OMT, or cash. You collect from your clients however they prefer.

Reminders and confirmations reach your clients in Arabic, French, or English, and this site speaks all three. Booking pages are in clear English for now.

No. They book through a web link. You can install Mawaeed as an app on your phone or desktop if you like.

Yes. Mawaeed is built mobile first and works on slow 3G and during power cuts.

Yes. The Free plan includes your booking page with up to 25 bookings a month, unlimited email reminders and confirmations, and full statistics - free forever, with no card and no bank account. When you grow, upgrade with a simple Whish payment, monthly or yearly.

Via Whish or other supported local methods. Send the payment, we confirm it, and your plan activates.

Yes. Cancelling stops future renewals; your plan stays active until the end of the paid period, then your account moves to the Free plan. Your data stays.

The dashboard warns you as you approach 25 bookings a month. Past the limit, new online bookings pause until the next month or an upgrade.

Yes: your first subscription payment has a 14-day money-back guarantee. See the Refund Policy page for the details.

Mawaeed confirms every booking instantly, sends a WhatsApp reminder 24 hours before the visit, and emails reminders 2 hours before plus a follow-up after, in your client's language.

Yes. Mark holidays, breaks, or busy blocks in Availability and those times simply stop being offered online.

Yes, from the link in their confirmation, within the rules you set. You are notified automatically and the slot reopens.

Of course. Add them from the dashboard in seconds; they get the same confirmations and reminders.

Yes. Every booking, reschedule, and cancellation lands in your Google Calendar automatically.

Yes: yourname.mawaeed.io with your services, photos, team, reviews, map, and booking built in.

Everything: colors, logo, sections, photos, and text, from a visual editor. Three layouts per trade, switchable anytime. No code.

Not yet, custom domains are on the roadmap. Today your page lives at your-name.mawaeed.io, short and easy to share.

This site and every client reminder speak Arabic with full right to left, plus French and English. Booking pages are in clear English for now.